The blank space was breaking the IM Address. Therefore the presence status would only show offline and the IM Feature was disabled. The user ID was in the format of Jabber client was ending the IM Address string after the firstname. However, if that same user searched the directory and viewed a contact’s profile, the IM Address would only display the firstname. I had an issue where the IM Address would be formatted correctly (email address) when a user viewed their own profile from within Jabber. Resolving JID’s when the usernames have a blank space can be challenging. Msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR=1 EXCLUDED_SERVICES=WEBEXĢ) A mobile Jabber client can click on the following URL (from an Email for example):Ĭiscojabber://provision?ServicesDomain=&ServiceDiscoveryExcludedServices=WEBEXģ) Use ServiceDiscoveryExcludedServices, and specify WEBEX, in a configuration file (group or the global jabber-config.xml file): If this cannot be done for any reason then follow one or more of below methods to overcome the issue.ġ) Use EXCLUDED_SERVICES=WEBEX during the Jabber for Windows client installation with the MSI: To resolve the issue, the given Domain name must be removed/unregistered from Webex Cloud. If Jabber finds its given Domain in the WebEx Cloud, then it will only attempt to register to the WebEx Cloud for IM and Presence and not the Local IM and Presence Cluster. Cannot log into Jabber from any device, the “please enter you password for webex” prompt appears in Jabber even though you are attempting to log into a local presence domain.
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